Quantock Veterinary Hospital

Quantock Veterinary Hospital

Quantock Veterinary Hospital is a successful and busy veterinary hospital in Somerset but was looking to modernise its branding and image and start more actively promoting what it does best. We worked closely with them and:

  • Refreshed their branding ensuring a consistent style throughout their communications
  • Set up and ran customer focus groups – helping to identify strengths and weaknesses from a client perspective and to identify some good opportunities.

We then helped implement many of the findings including:

  • Worked with the team on a regular customer newsletter
  • Created a brand new, fully Content Managed website
  • Designed and printed practice stationery including letterhead, comp slips and business cards
  • Suggested and created regular PR stories communicated to the media to encourage raising their profile
  • Contacted ‘Pet of the Month’ clients regularly and create a feature for the website and occasional PR.
  • Creating a corporate brochure, folder and various customer group information sheets

The hospital is now confident in its branding and style. The whole team think proactively now about their marketing and how to raise their profile in a positive manner over the year. We will continue to work with this client.

“Nicola has developed close relationships with key members of our business and understands our organisation intimately. She is proactive and action oriented, meeting deadlines and delivering on time.

She uses her project management skills and friendly and supportive approach to drive our projects forward to successful conclusion. She is an invaluable extension of our business and an important part of our team, allowing us to develop our business and improve our performance in a way which was previously not possible.”

Dominic Phillips, Partner, Quantock Veterinary Hospital
www.quantockvets.co.uk

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